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Changes and/or Cancellations:
1.
All changes and/or cancellations must be made directly through the Drivania.com account or via
e-mail or phone.
2.
Services can be cancelled free of charge up to 24 hours before the service starts, unless mentioned
otherwise. If the cancellation is after 24 hours prior to the service then cancellation fees will be
applied and can generate up to 100% of the cost of the service canceled.
3.
Drivania is committed to avoid or minimize the cancellation charges depending on their operational
ability.
4.
Booking statuses are available at Drivania.com. Bookings, changes or cancellations will always be
confirmed via e-mail.
5.
The services in which the reservation includes more than 3 vehicles may entail special contract
conditions that may affect some or all steps in the hiring process.
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About the Drivers:
1.
Services will be conducted by executive chauffeurs
2.
English-speaking drivers are available in most destinations.
3.
Drivers who speak Spanish or other languages are available upon request.
4.
The drivers meet the dress code and the executive image.
5.
The chauffeur carries a mobile phone 1 hour before the service begins so that you can contact him
with your travel details.
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Important to Consider
1.
The passenger should know to inform Drivania of the pick-up time and whether it is at an airport or
a specific address (street address, floor, and door).
2.
45 minutes before the service begins Drivania can send an SMS with all the service details
confirming the pick up time and location to avoid any possible difficulties.
3.
24h Customer Service: If the passenger does not locate the driver, he/she must contact the service
Drivania before deciding to leave.
Phone 24 hours : Europe +34 93 176 0215 / USA +1 415 366 9654.
4.
The request for Drivania´s services through any channel means that you accept these terms of engagement
and the responsibilities arising from there on.
5.
In local currency quotes, the euro conversion will be done according to the exchange rate on the date of
service bills.